Last updated:
April 2026
Tickets Enterprise Ltd. ("we", "us", "our") operates bigbusparis.com and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Contact Information:
name, email address, phone number, billing address.
Payment Information:
transaction identifiers and payment confirmation data. Payments are processed by Stripe; we do not store full card numbers.
Transaction Information:
tickets purchased, order history, travel dates, passenger details, refunds, and cancellations.
Device and Technical Data:
IP address, browser type, device identifiers.
Usage Data:
interactions with our website including page views and click events.
Attribution Data:
UTM parameters and Google Click IDs (gclid) for advertising attribution.
We do not knowingly collect personal information from individuals under the age of 18.
2. How We Use Personal Information
We use personal information to:
- process and fulfil ticket orders, including delivering vouchers by email
- manage accounts, process refunds, and handle customer support requests
- communicate with you regarding your order, including confirmation and pre-visit reminder emails
- improve and personalise our Services and website functionality
- detect fraud, provide security, and prevent unauthorized activity
- support advertising attribution and campaign performance measurement via Google Ads
- comply with legal obligations and enforce our policies
3. How We Share Personal Information
We share personal information only where necessary:
- Service Providers: Stripe (payment processing), Supabase (data storage), SendGrid (email delivery), Vercel (hosting), Google Ads (advertising attribution)
- Attraction Operator: We pass necessary booking details (name, email, travel date, ticket type) to Big Bus Tours Ltd. via our supply partner BeMyGuest to facilitate ticket issuance
- Legal and Regulatory Authorities: where required by applicable law or to protect our legal rights
- Business Transfers: in connection with a merger, acquisition, or restructuring of the Company
We do not sell personal data to third parties.
4. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Order and financial records are retained for a minimum of 7 years in accordance with UK accounting requirements.
5. Your Rights
Depending on your location, you may have the right to:
- access your personal information
- request correction of inaccurate data
- request deletion of your personal information
- object to or restrict processing
- request data portability
To exercise any of these rights, contact us at admin@headmastertickets.com.
We may require identity verification before fulfilling requests.
6. Cookies and Tracking
We use cookies and similar technologies to operate our website, measure performance, and support advertising attribution.
You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. International Transfers
Your personal information may be transferred to and processed in countries outside the UK or EEA.
Where required, we implement legally recognised safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses.
8. Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.
However, no system is completely secure and we cannot guarantee absolute security.
9. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Email:
admin@headmastertickets.com
Address:
Tickets Enterprise Ltd., Egerton Gardens, 10, London SW3 2DD, United Kingdom